Refund and Return Policy – COINSUIT

Effective Date: February 25, 2025

At COINSUIT, your satisfaction is our top priority. We offer a straightforward and transparent refund and return policy to ensure that you have a seamless experience when shopping with us. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Policy

We accept returns for most items within 30 days of receiving your order. To be eligible for a return, your item must meet the following conditions:

  • Unworn and Unused: The item must be in its original condition, unused, and in the original packaging.
  • Original Packaging: The product must be returned with all original tags, labels, and packaging intact.
  • Proof of Purchase: You must provide the order number or receipt as proof of purchase.

To initiate a return, please contact our customer service team at contact@coinsuit.xyz or call 419-468-7271. We will provide you with the return instructions.

Note: Personalized or customized items may not be eligible for returns unless defective or damaged upon arrival.

2. Refund Policy

Once we receive your returned item and inspect it, we will notify you regarding the status of your refund. If your return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

  • Refund Method: The refund will be credited to the payment method used for the original purchase.
  • Return Shipping Costs: You are responsible for covering the return shipping costs unless the item is defective or incorrect. If we sent you a defective or incorrect item, we will cover the return shipping costs and issue a full refund.

3. Exchange Policy

If you would like to exchange an item for a different model, size, or color, you must request an exchange within 30 days of receiving your order. Here’s what you need to know about exchanges:

  • Condition of Return: The item must be unused, in original condition, and returned with the proof of purchase.
  • Exchange Availability: Exchanges are subject to stock availability, and you will be responsible for any shipping fees that apply to the exchange.

To initiate an exchange, please contact our customer support team at contact@coinsuit.xyz or call 419-468-7271.

4. Damaged or Defective Items

If you receive a damaged or defective item, we want to make it right. Please contact us immediately within 7 days of receiving the product, and we will assist you with a return or replacement. We’ll also cover any shipping costs for returns due to defective or incorrect items.

Steps to report damaged or defective items:

  1. Contact us at contact@coinsuit.xyz or 419-468-7271.
  2. Provide your order number and details of the damage or defect.
  3. We will issue a return label and send a replacement item, if applicable.

5. How to Return an Item

To return an item, follow these simple steps:

  1. Contact Us: Reach out to our customer service team via email or phone to initiate the return process.
  2. Return Authorization: We will provide you with a return authorization number and the steps for returning your item.
  3. Packaging the Item: Ensure the item is securely packed in its original packaging, including tags and all accessories.
  4. Ship the Item: Once the return authorization is issued, ship the item back to us using the return shipping instructions.

Important: Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect product.

6. Non-Returnable Items

Certain items are non-returnable and cannot be refunded or exchanged:

  • Personalized or customized products (unless defective)
  • Gift cards
  • Watches that have been worn or damaged after delivery
  • Items purchased on final sale or clearance

7. Contact Us

If you have any questions or need assistance with your return or refund, please don’t hesitate to contact us. Our customer service team is ready to assist you!